Focused on Delivering Outstanding Customer Service
October 2024
At CPG we understand that excellent customer service is the cornerstone of any successful business. That’s why we have a dedicated Customer Service team committed to providing exceptional support for our customers.
With an average length of service of 9 years, our Customer Service teams are comprised of knowledgeable individuals who have years of experience within the industry, dedicated to delivering timely, effective solutions that exceed our customers’ expectations.
We recognize that no two customers are the same, and we take the time to understand each customer’s unique needs and requirements.
We are delighted with the recent feedback received from our clients, 97% providing positive feedback on the efficiency and helpfulness of our Customer Service team.
Contact us today to experience our exceptional customer service first-hand.
Managing your Recalls and Withdrawals in Pharmisa
October 2024
Managing recalls and withdrawals can often be a challenging task for our clients. Did you know that Pharmisa has a Recalls and Withdrawals (RAW) feature?
The functionality provides a robust, systems driven approach to managing a recall/withdrawal efficiently and compliantly while maintaining visibility down to individual respondent level.
A comprehensive range of reports provide a complete audit trail of respondent declarations, status of each recall/withdrawal as well as declared versus returned quantities for the full count and check service.
If you would like to discuss this feature in more detail, please contact your Customer Service team.
Tour of our Facilities
October 2024
We are pleased to announce the release of our company video, offering an insightful look into our operations here at CPG. This video provides a tour of our state-of-the-art facilities, showcasing the technologies and processes that drive our business
E-commerce order fulfilment
September 2024
The e-commerce industry continually evolves, with advancement in technology and changes in consumer behaviour, companies need to adapt quickly.
Here at CPG we have developed our fulfilment operation to integrate seamlessly with clients’ e-commerce sites, pick/packing and delivering orders across the UK and Europe.
Orders placed on a client ordering system or e-commerce site such as
Shopify or WooCommerce are electronically interfaced to CPG, to pick, pack and despatch the order. Delivery may be to a retailer or directly to the end customer within the UK or internationally. For the end customer, a despatch confirmation email and delivery texts provide visibility on the status of their delivery.
For more information, please contact us on 01329 245 600.
Planning for Christmas
September 2024
Have you started planning your activity for Christmas or have you got an immediate requirement? Why not contact CPG Logistics to see how we can help.
CPG Logistics provide a range of services that support finished and semi-finished products.
CPG’s facilities are operated by fully trained GMP teams and we have the experience and accreditations to deliver high quality solutions at competitive prices.
Call us today on 01329 245 600 and we will be happy to discuss your requirements
Hampshire Chamber of Commerce
September 2024
We are pleased to announce that CPG continues to be a member of the Hampshire Chamber of Commerce for the eighth consecutive year.
Hampshire Chamber of Commerce is a membership organisation that helps promote local business through various media channels and also offers business support and advice.
CPG Awarded bronze ecovadis medal
July/August 2024
CPG Logistics have been assessed by EcoVadis, the world’s largest and most trusted provider of business sustainability ratings and we are very pleased to announce that CPG has been awarded a bronze medal.
The assessment analysed the quality of our Corporate Social Responsibility (CSR) management system focusing on 4 key areas: the environment, labour and human rights, ethics and sustainable procurement.
This rating acknowledges the meaningful efforts that CPG have undertaken to create a more sustainable world and the result places CPG Logistics among the top 35% of companies assessed by EcoVadis which is a fantastic result.
We will keep you updated on CPG’s sustainability initiatives in our future newsletters.
